Technical support

Garett children’s watches are based on an active SIM card in the device. Our watches use a card in the Nano SIM format

NANO SIM

• Kids Cute 4G
• Kids Cute 2 4G
• Kids Essa 4G
• Kids Focus 4G RT
• Kids Life Max 4G RT
• Kids Nice Pro 4G
• Kids Rock 4G RT
• Kids Tech 4G
• Kids Trendy 4G
• Kids Twin 4G
• Kids Sun Pro 4G
• Kids Sun Ultra 4G

Note!

Niektóre nasze starsze modele wymagały karty w formacie Micro Sim. Jeśli posiadają Państwo jeden z takich zegarków, prosimy o sprawdzenie instrukcji obsługi lub kontakt z serwisem.

The SIM card must meet the following conditions:

1. The card must be active (if it is a new card, it must be activated on the mobile phone by making an outgoing call);

2. The card must have funds on the account (applies to top-up cards);

3. The card must not have an active PIN code (to check if the card has an active PIN blockade, install it on your mobile phone and check if you will be asked for the PIN code when turning it on. If so, the lock is active, and you will need to turn it off in your phone’s settings or by contacting your operator);

4. The card must not have parental locks;

5. The card must have an enabled internet service and a number identification function;

6. We recommend that you purchase an Internet package from your operator so as not to incur additional costs since the device uses an Internet connection. The 1GB / month package is sufficient. The cost of an Internet connection, voice calls and text messages are regulated by the mobile operator’s price list;

Note

SIM cards offered by operators as Internet-based, e.g. for tablets, may not work in the device.

Have you set the ‘Profiles’ function in the Garett Tracker app to ‘Vibrate & Ringtone’ or ‘Vibrate’ and the device still does not vibrate? Has the ‘Profiles’ feature disappeared from the app’s settings?

In this case, at the very beginning, it is necessary to confirm whether the model that has been registered in the application has a vibration module. Currently, the only devices in our offer that have vibrations are:

Smartwatch Garett Kids Tech 4G

Smartwatch Garett Kids Focus 4G RT

Smartwatch Garett Kids Sun Ultra 4G

“Profiles” function

In the case of other models, they do not have a vibration module according to the information provided in the specifications of the devices on our website.

‘So why is the Profiles feature visible or was visible in the app settings?’

The ‘Profiles’ function can be seen in the settings, as the Garett Tracker app is compatible with all children’s watch models in our range. In most cases, the feature disappears from the app settings 24 hours after the device has been registered.

‘Disabled in the classroom’ mode

‘How do I mute the device then?’

The smartwatch can be muted via the app by turning on the ‘Disabled in the classroom’ mode. This mode locks your watch at certain times, preventing you from receiving and making calls and receiving/sending any notifications other than emergency calls that can be made from your watch.

If you have any further questions or if our technical support does not have a solution, please feel free to contact us by email or telephone:

41 201 40 70

[email protected]

Our service and hotline are at your disposal from Monday to Friday from 8 a.m. to 4 p.m.

In this case, we recommend that you contact our service via e-mail and report the problem to receive full instructions in writing on what to do with the device.

We guarantee to respond to your request within 24 hours (on business days).

Have you purchased a watch from our company and can’t connect it to the app? Does the app not detect your device or won’t sync with it? Please follow the instructions below:

1. Please ensure that your watch is not connected to your phone directly through your phone’s Bluetooth settings. If so, you should unpair the band / watch from your phone, in your phone’s Bluetooth settings.

2. Reset the watch to factory settings if it has such a function from the device. Please refer to the user manual included in the box for information on where the reset function of the device is located.

3. After resetting the device, you need to reconnect it to your phone using the dedicated app. Also, please turn on your phone’s location service for pairing, which helps in the case of certain phone models

What app should I install to set up the device with the phone?

Have you followed the instructions above, but the problem with connecting your device to the app is still not resolved? Please contact our service to diagnose the cause of the problem.

41 201 40 70

[email protected]

Our service and hotline are at your disposal from Monday to Friday from 8 a.m. to 4 p.m.

In this case, we recommend that you contact our service via e-mail and report the problem to receive full instructions in writing on what to do with the device.

We guarantee to respond to your request within 24 hours (on business days).

When registering a child’s smartwatch in the dedicated app, do you see the above or a similar message? We can reset the watch remotely from our service so that it can be registered to a new account in the app.

Please follow the instructions below:

1. To reset your watch, send an e-mail to [email protected], putting “Watch reset” in the subject line. Please provide the following information in the message:

• device model;
• where the device was purchased.

2. Please attach a photo of the device’s registration number with a photo or scan of the proof of purchase in the form of a receipt or invoice.

* – w przypadku braku paragonu lub faktury można wysłać zdjęcie pudełka i akcesoriów naszego urządzenia (karta gwarancyjna, instrukcja obsługi, ładowarka).

3. After receiving the message, our consultants will reset the reported devices between 8:00 AM and 4:00 PM. Upon completion, our employee will respond to the message, informing you that the device is ready to be registered in the dedicated app.

If your problem is not solved within 24 hours (on a working day), please contact our service team:

+ 48 41 201 40 70

[email protected]