How to reset your children’s watch / child tracker to factory settings. / Message after registration: “Waiting for authorization”

When registering your children’s smartwatch in the dedicated app, are you shown the above message or a similar one? Our service center can reset the watch remotely so that it can be registered to a new account in the app..

Please follow the instructions below:

1. To reset the watch, send an e-mail to [email protected], entering “Watch reset” in its title. Please include the following information in the body of your message:

• device model.
• Information on where the device was purchased.

2. In an attached message, please send a photo of the registration number of the device along with a photo or scan of the proof of purchase* (in the form of a receipt or invoice).

* – in the absence of a receipt or invoice, you can send a photo of the box and accessories of our device (warranty card, instruction manual, charger).

3. After receiving the message, our consultants will perform a reset of the reported devices between 8 am and 4 pm. After the reset has been performed, our employee responds to the sent message to inform you about the readiness of the device for registration in the dedicated app.

If your request is not completed within 48 hours (business day), please contact our service center:

41 201 40 70
[email protected]

Our customer service department and our helpline are at your service from Monday to Friday
8 am – 4 pm.