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24-09-2024
Czas czytania: 3 min
Have you registered the device in the Garett Tracker app and it’s missing some basic features that are described in the manual?
In some cases, functions appear after 24 hours of registering the device in the app, so at the very beginning, we recommend waiting patiently until the device syncs with the app.
If the functions still do not appear in the app, please use the following solutions:
Please send the following text message to your watch/child tracker:
pw,123456,factory#
NOTE: The above code will reset the device to factory settings. The device must be turned on.
Please wait 24 hours after receiving the reply message and check whether the function has been restored in the app.
If still the function does not appear in the app — reset the device along with the account on the Garett Tracker app.
To do this, please follow the instructions below:
Reset the device to factory settings
Unfortunately, not all devices have the Profiles function in the settings of the Garett Tracker app.
In some cases, the “Profiles” function may still be visible for a while after registration, but it usually disappears 24 hours after the device is registered in the app.
This option can be seen in the app, as the Garett Tracker supports different device models, where some of them have a vibration alarm. The “Profiles” function is dedicated to children’s watch models with the vibration feature, such as the Kids 2 or Kids Rex 4G M.
If the device’s manual does not mention the “Profiles” function — The function will not be available in the app.
To turn the device to silent mode, we recommend using the “DO NOT DISTURB” function described in the instruction manual.
IN CASE IT IS A MODEL WITH THE ‘PROFILES’
FUNCTION:
Please send the following text message to your watch/child tracker:
pw,123456,factory#
NOTE: The above code will reset the device to factory settings. The device must be turned on.
Please wait 24 hours after receiving the reply message and check whether the function has been restored in the app.
If still the function does not appear in the app — reset the device along with the account on the Garett Tracker app.
To do this, please follow the instructions below:
Reset the device to factory settings
At the very beginning, check whether the “Timetable” function is available in the device’s menu. The position of the function is mentioned in the instruction manual supplied with the device.
If the function is available on the watch, please try resetting the device to factory settings from the watch’s settings menu or from the settings menu in the Garett Tracker app.
After resetting, please wait 24 hours after receiving the reply message and check whether the function has been restored to the app.
If still the function does not appear in the app — reset the device along with the account on the Garett Tracker app.
To do this, please follow the instructions below:
Reset the device to factory settings
If you have further questions or if our technical support does not have a solution, please feel free to contact us by e-mail or phone:
+41 201 40 70
Our customer service department and our helpline are at your service from Monday to Friday
8 am – 4 pm.
We guarantee a response to your request within 48 hours (on business days).
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